OUR SERVICE TO YOU

HOUSE CALLS BY SPECIALLY TRAINED PHLEBOTOMISTS

WARM, CARING,
MULTILINGUAL PERSONNEL

STRINGENT QUALITY CONTROL &
QUALITY ASSURANCE PROGRAM

CUSTOMIZED REPORTING

WEB ACCESS AND AUTOMATIC VOICE RESPONSE 24/7

FAST TURN AROUND TIME-SAME DAY RESULTS ON MOST TESTS

INDIVIDUALIZED PROFESSIONAL ATTENTION GIVEN TO EVERY REPORT



HOUSE CALLS BY SPECIALLY TRAINED PHLEBOTOMISTS

All our phlebotomists are highly skilled & qualified in drawing blood from the elderly, infirm or pediatric patient. There is rarely ever a problem with "unable to draw" or bruising.

Designed for patients who are:

Nursing Home Patients

Sick or too feeble to make the trip to the laboratory

Recuperating from surgery

 

Our in-service training for our phlebotomists sent on house calls is especially rigorous. There is a special protocol on how to conduct themselves from the moment they introduce themselves and enter the patients home, to the way they dispose of the hazardous waste that they carry back to the laboratory. Most of them have, therefore, set up a special rapport with your patients, that puts them at immediate ease.

The benefits of this program are numerous:

No refusals.

Less frustration.

 

WARM, CARING, MULTILINGUAL PERSONNEL

We recruit the most qualified professionals, thus assuring the highest quality results in all departments.

Upon hiring, our staff members receive extensive training; both personalized and using video tape training modules. In addition they are sent on seminars to properly orient and train them in the proper use of the instrumentation of the laboratory.

 

This training program is conducted throughout their employment at the laboratory, and serves to emphasize the importance of their respective positions and to orient new employees.

Our phlebotomists and couriers are also instructed in how to conduct themselves towards the patients and your staff members.

We also hold continuous "in-service" education for our accessioning and clerical staff, and for our couriers. This training emphasizes the importance of their position in the care and treatment of the patient and the test sample. It specifically focuses on the impact that an error may cause to patient results.

We have been especially successful in recruiting a highly competent, warm, caring and motivated staff.

We demonstrate the highest degree of integrity in all operations.

 

STRINGENT QUALITY CONTROL & QUALITY ASSURANCE PROGRAM

 

The importance of quality laboratory work cannot be overemphasized. We appreciate the concern that physicians place on the precision and accuracy of test results, in order to be diagnostically useful.

Our quality control consists of four principle components: quality procedures and protocols, monitoring quality control of results, quality in laboratory practice, and the employment of qualified professionals.

From the moment a specimen arrives in the laboratory, all work is performed by highly trained, clinical professionals, using state-of-the-art automated instrumentation and computer system.

Rigorous quality control standards are set for each analysis. These are reviewed constantly and results are not released if the criteria are not met. In addition, "Levey-Jennings" plots are reviewed and reassessed weekly for deviation from the "mean", to assure you of the accuracy that your test results deserve.

We receive the highest rating in the proficiency testing program of the New York State Department of Health and "CLIA".
 
 
In addition, we monitor different markers for our quality assurance program. If these do not meet our high benchmarks, a thorough investigation is performed.
FAST TURN AROUND TIME-SAME DAY RESULTS ON MOST TESTS

We realize the importance that your patients place in obtaining the full scope of their treatment regimen. In order that you can accommodate their needs, most test results from samples obtained in the morning are available the same day.

All "Stat" requests will be handled in an expeditious manner. We will draw the blood at your

request, or make the pickup with due diligence, and the results will be given to the doctor.

 


INDIVIDUALIZED PROFESSIONAL ATTENTION GIVEN TO EVERY REPORT

Every report is individually double-checked by our laboratory manager. (An initial review is performed by the technologist performing the test.)

"Manual Film Review" is performed on any CBC that exceeds our stringent review protocol.

"Panic Value" results can be modified according to your specifications. Values falling into this category will be handled as per your instructions.

Results that fall into the "Panic Value" range, or which are grossly abnormal, are automatically verified by repeat analysis.

Our state-of-the-art computer system will flag results that deviate from the past history of your patient. These samples will be promptly repeated to insure you of reliable, quality results.
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CUSTOMIZED REPORTING, WEB ACCESS AND AUTOMATIC VOICE RESPONSE 24/7 7
 

In our ongoing effort to serve you better, Modern Diagnostic Laboratories now offers various new features to make your job easier:

 

1. Our state-of-the-art computer system enables us to offer you fully customized reporting capabilities,     such as cumulative reporting on every patient – providing you with the history of test results for your     patient on every report. Please inquire if there are any customizations that you may want, need or     desire.

 

2. 24/7 web access to vital information on your patients via our website, enabling you to order tests,     retrieve results, print reports and more!

 

3. Our new AVR – Automatic Voice Response – system is available for you to retrieve results for your patients via the telephone, 24 hours a day, 7 days a week.

 

It is our mission to meet the specialized needs of the physicians that we serve. We will be more than happy to customize our reporting to your specification. We will call test results for:

1."Panic Values".
2."Abnormal".

According to your instructions. The above results can A. be:

B. Called.

D. Called and faxed.

C. Faxed only.

In addition, all your inquiries will be responded to in the most expeditious and courteous manner.